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STORE POLICY

Terms & Conditions

These Terms and Conditions govern all purchases from this Iron Monkey Online Shop. By using (the "Website") as a user (the "Customer", "User" or "you") to browse or purchase any product on the Website you are bound by these terms and conditions ("Terms and Conditions"). This Website is owned and operated by Iron Monkey (Pty) Ltd, a company registered in terms of South African law with registration number: 2021/710766/07 (hereinafter referred to as "Iron Monkey").

Agreement of Sale

  1. You may place orders for products on the Website, which Iron Monkey may accept or reject.

  2. Your order for products will only be effective when you electronically submit a successful order and a payment has been authorized and received by Iron Monkey.

  3. Placing a product in a shopping basket without completing the purchase cycle does not constitute a valid order. Iron Monkey shall not be held liable if such product is not available when the purchase cycle is completed at a later stage. Iron Monkey may remove such product from a shopping basket if no stock is available.

  4. Iron Monkey will indicate the acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will an agreement of sale between you and Iron Monkey come into effect. This is regardless of any communication from Iron Monkey stating that your order or payment has been confirmed. Iron Monkey will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

  5. The prices and availability of the products provided or offered on the Website are subject to change without prior notice to you and at the sole discretion of Iron Monkey.

  6. Iron Monkey reserves the right to refuse or cancel your order for any reason whatsoever without giving you any reason for such refusal or cancelation.

Stock availability

  1. You acknowledge that stock of all products on offer is limited and that pricing may change at any time without notice to you.

  2. Iron Monkey will take all reasonable efforts to monitor stock levels and ensure that when the item is discontinued, the offers are discontinued on the Website. However Iron Monkey cannot guarantee fulfilment of your order.

  3. Where the item is temporarily out of stock, your order will be placed on back order until the stock becomes available to fulfil the same. Where the item is discontinued by a supplier, Iron Monkey will cancel your order should we not be able to source an alternative colour or garment.

Payments

  1. Iron Monkey shall only accept South African Visa or Master Credit/Debit Cards payments. No Diners or AMEX cards.

  2. International credit cards are currently not supported on the Website.

  3. All transactions are encrypted using appropriate encryption technology.

  4. At the time of you submitting the payment details, Iron Monkey shall request payment authorization from your issuing bank. If such authorization is not obtained the order will fail and not progress further. Iron Monkey shall then advise you by means of electronic message to contact your bank.

  5. Only once the payment has been authorised and successfully paid to Iron Monkey will your sales order be dispatched from the Iron Monkey warehouse for delivery to you.

Delivery & Charges

  1. Iron Monkey shall deliver products within the borders of South Africa.

  2. All sales orders within the boarders of South Africa:

  3. exceeding the value of R1000 (one thousand Rand including vat) shall qualify for free delivery;

  4. You shall incur a delivery fee of R99 (ninety-nine Rand including vat) for all sales orders under the value of R1000 (one thousand Rand including vat).

  5. Deliveries shall take place between Monday - Fridays 8:00am-17:00pm.

  6. Once payment has been received by Iron Monkey, Iron Monkey shall endeavour to deliver your products between 3-7 working days, depending on your delivery address and location.

  7. All sales orders outside the boarders of South Africa:

  8. You shall incur a delivery fee of between R350 (three hundred and fifty rand) and R650 (six hundred and fifty rand) depending on the country for delivery.

  9. There is no free shipping for countries outside of South Africa.

  10. Once payment has been received by Iron Monkey, Iron Monkey shall endeavour to deliver your products between 3-7 working days.

  11. It is your responsibility to ensure that you give Iron Monkey accurate delivery details address is supplied.  Please be advised that changes to delivery address will not be allowed once the order has been dispatched. Iron Monkey will not be held liable for any delays in the delivery of your products where such delays are as a result of you supplying incorrect or incomplete delivery information.

  12. Iron Monkey’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Iron Monkey shall not be responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.

  13. In the event, Iron Monkey is unable to deliver the product to you on time or at all, your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.

Record of Online Sale Order

  1. A record of your sales order and any related transaction between you and Iron Monkey shall be maintained on the Website for a period 12 (Twelve) months from the date of the purchase of the products/ service. It shall be your responsibility to retain the record of the relevant sale or related transaction thereafter.

Errors

  1. Iron Monkey will endeavour to ensure information presented on this site is accurate, however errors may occur. The product pictures are indicative and may not match the actual product. Should there be any errors of whatsoever nature on the Website (which are not due to Iron Monkey’s gross negligence), Iron Monkey shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy. 

  2. Iron Monkey reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product.

  3. Iron Monkey shall not be bound by any incorrect information regarding goods displayed on any third party websites.

  4. Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Iron Monkey shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you.

  5. In the event that an item is wrongly priced, Iron Monkey may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered are availed, your offer will not be deemed accepted and Iron Monkey will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation.

Refunds

  1. Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase.

  2. All refunds may take up to 21 working days to process.

External suppliers promotional gifts/discounted voucher rules

  1. Iron Monkey will communicate the redemption process to a customer, however will not be liable if an external supplier doesn’t honour promotional gift or discounted voucher. Terms and conditions of the promotional gifts / discounted vouchers will apply to the limited stock available.

Promotional deals and special offers

  1. These deals will only be made available within the specified timeframe and quantities as advertised.  Quantities are limited to two (2) per customer dependent on the promotion. This also applies to discontinued or end of life items and Iron Monkey is not obligated to honour these deals. The extent of such "Deal" or discount is at the sole discretion of Iron Monkey.

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